Back to department
Share job post

Client Consultant - Danish Market

Support & Customer Success
Copenhagen, DK
Full-time

Er du en problemløser, der godt kan lide at tale med mennesker? Ønsker du at blive en del af en ung og social arbejdsplads med fart på, hvor du får gode muligheder for faglig udvikling? Så har du nu muligheden for at blive Ageras’ nye Client Consultant.

Hvem er vi?

Ageras Marketplace er en del af Ageras Group - den største professionelle serviceplatform i Europa. Vi er her for at gøre livet lettere for SMV'er og mikrovirksomheder ved personligt at matche dem med den - for dem - rigtige advokat, revisor eller bogholder.

Du vil blive en del af et energisk team på omkring 13 personer, der arbejder indenfor customer success, account management, mødebooking og marketing. Vi går op i at hjælpe hinanden og nå vores mål som et hold, og derudover er vi rigtigt gode til at have sjovt sammen (f.eks. til jævnlige fredagsbarer og sociale arrangementer).

Hvad vil du lave?

Som Client Consultant vil du håndtere al kommunikation med vores kunder og partnere. Vores kunder er små og mellemstore virksomheder, og vores partnere er advokater, bogholdere og revisorer. Du vil understøtte kunden fra den indledende kontakt, til kunden finder den – for dem – perfekte partner, samt kontinuerlig vedligeholde og følge op på vores partnerbase.

Mere specifikt vil du:

  • Kontinuerligt identificere og vurdere hver enkelt kundes behov for at sikre at Ageras finder deres perfekte match
  • Være i tæt kontakt med vores partnere for at sikre, at kundernes forespørgsler mødes
  • Tage ejerskab over partnernes mulige udfordringer, og sikre at de bliver løst
  • Være dedikeret i at understøtte og hjælpe vores kunder og partnere i Danmark
  • Tage ejerskab over kunderelationen og agere som primær kontakt under hele processen
  • Kontinuerligt være en aktiv del af at forbedre kundeserviceoplevelsen

Hos Ageras er de bedste Client Consultants oprigtigt engagerede i at hjælpe kunderne og partnerne. De er tålmodige, empatiske og elsker at tale med andre. De sætter sig selv i kundens sted og taler deres sag internt, når det er nødvendigt. Med andre ord er de vores kunders og partneres ”go-to”-personer, som understøtter dem gennem hele deres rejse hos Ageras.

Hvem er du?

Måske er du på nuværende tidspunkt i en lignende stilling indenfor kundeservice eller produktrådgivning, men søger at få nye udfordringer og blive en del af den videre vækst af det danske marked i et dynamisk og internationalt miljø?

Som vores nye Client Consultant ser vi for os, at du er empatisk og hurtigt formår at opbygge tillidsfulde relationer over telefonen. Derudover nyder du at rådgive, konsultere og løse problemer, samt er motiveret til at arbejde mod specifikke mål. Dertil har du gode samarbejdsevner, og er stor tilhænger af intern vidensdeling.

For at lykkedes i stillingen, forestiller vi og også at du:

  • Har erfaring med succesfuldt at håndtere og understøtte B2B-kunder
  • Altid går op i at opretholde den højeste integritet i alt du laver
  • Taler og skriver dansk flydende samt har et godt samtaleniveau på engelsk
  • Det er et stort plus, hvis du kan tale enten svensk eller norsk

Det er desuden en fordel (men overhodet ikke et krav!), hvis du har erfaring fra økonomiverdenen, og at du forstår en virksomheds økonomiske muligheder og udfordringer. Er dette mere nyt for dig, så bare rolig - vi klæder dig godt på.

Hvad tilbyder vi?

Vi håber, at det er OK, at vi bruger et kort øjeblik på at prale. For vi synes selv, at det, vi kan tilbyde, er ret godt: Vores kontor ligger i hjertet af København (muligvis den bedste udsigt i byen), vores kantine er fremragende (muligvis den bedste frokost i byen), og vores folk er intet mindre end fantastiske (muligvis de bedste kolleger i byen).

Vi sætter en stor ære i vores arbejde, men vi er også seriøse omkring sjov. Seriøst. Snup en drink med dine kolleger i vores MicroHeroBar efter en god fredag, tag en lille pause i vores gaming-lounge på en hård mandag, eller gør noget godt for dig selv med en ingefærshot og en yogasession på en Wellness-Wednesday.

Hos Ageras Group er det vores mission at erobre verden. Men hvem har sagt, at vi ikke kan have det sjovt, mens vi gør det?

Interesseret?

Nu hvor vi har fanget din interesse, ser vi frem til at du fanger vores. Send os dit CV og en kort tekst du fortæller os, hvorfor du er det rigtige match til stillingen.

En rekrutteringsproces hos os, kan typisk se sådan her ud:

Telefonscreening – 1. samtale – Assessment – 2. samtale - Ansættelse

Vi evaluerer ansøgninger, som de kommer ind, men du kan forvente, at der går op til 4 uger, inden du hører fra os.

Hvis du har spørgsmål til stillingen, er du velkommen til at kontakte Head of Group HR, Imke Wieboldt, på telefon +45 31791715.

-

Om Ageras Group

Hos Ageras Group muliggør vi succes for mikrovirksomheder ved at bygge det bedste økosystem omkring deres økonomiske behov. Med en velbevaret opstartsånd er vi i dag en ambitiøs gruppe af fintech-virksomheder med omkring 350 ansatte, der opererer på 6 markeder i Europa og USA. Som hjemsted for Ageras Marketplace, Billy, Kontist, Meneto,Tellow og Zervant og med økonomisk støtte fra Investcorp, Rabo Frontier og Lugard Road Capital er vi på mission for at revolutionere den finansielle industri og erobre verden - intet mindre.

About Ageras

About Ageras

At Ageras Group, we enable success for small and micro-businesses by building the best ecosystem around their financial needs. With a well-preserved start-up spirit, we are today an ambitious group of fintech-companies with nearly 350 employees operating across 12 markets in Europe and the US.

As the home of Kontist, Billy, Zervant, Tellow, Salary, Ageras Marketplace and Ageras Finance, and being financially backed by Investcorp, Rabo Frontier and Lugard Road Capital, we are on a mission to revolutionize the financial industry.

The group is a built on a passion for entrepreneurship. Serial entrepreneurs Rico Andersen and Martin Hegelund founded Ageras in 2012 and has since turned their vision into a global venture with a strong offering.

Ageras Group is the home of Billy, Tellow and Ageras Marketplace. Each brand has a unique offering enabling success for small and micro-businesses, we are currently active in Denmark, Sweden, Norway, the Netherlands, Germany and United States.

Working benefits

At Ageras Group, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment.

Office Snacks

Still hungry after enjoying the best lunch in town? Don’t worry, we offer snacks, sodas, coffee, tea, etc. to keep your energy up.

Growth Opportunities

Explore our career opportunities and grow your professional skills across our various products and international offices.

Social Gatherings

Get to know your colleagues by joining our weekly Friday bars, Board game nights, company parties, sport competitions and other social events.

Central & Modern Offices

Modern offices with all facilities to make work fun, from gaming room, great meeting facilities to lounge areas. Located centrally to ensure easy commute to work.

Scale-up environment

Join our passionate and entrepreneurial teams and be able to contribute with your ideas and skills to our exciting growth journey.

Are you interested? Apply now

What our
employees
say

I’ve had the pleasure to be part of Ageras for most of its journey – and what a journey!
Ageras is not a company maintaining the status quo, it is a living organism – always adapting, always moving, always growing. The mindset of “just because something works, does not mean that it cannot be improved” is something incredibly valuable.

Zuzana Repova
Head of Product Marketing

Getting to do this with the all Micro Heroes in Ageras is what makes the journey so exciting!
After being a part of Ageras for almost a year, I have come to learn and enjoy the high paced work-environment that characterizes the company. Together with my skilled colleagues, we aim to be the best at helping both microbusinesses and our partners grow their businesses, by finding the perfect match for both parties.

Andreas Selset
Head of Client Consulting

An adventure which develops, improves, and gives me a lot of learning which brings excitement, energy and smiles to me and my colleagues every day. The sum of all that is what gives me the passion to give our customers the best start and onboarding in Meneto.

Nikolaj Kjøller-Hansen
Onboarding Manager at Meneto
Working at
Ageras Group

Together we believe we can achieve great success and we are on a mission to conquer the world.

Instagram Ageras

Frequently asked
questions,
answered.

Who can I turn to if I have questions throughout the recruitment process?

You are always welcome to reach out to HR and Talent Acquisition if you have any questions about our recruitment process, an open position or more generally about working at Ageras Group.Phone number: 31791715

What do Ageras Group look for in a potential candidate?

At Ageras Group, we don’t have our mind set on an “ideal” candidate. Instead, we aim for diversity in all aspects, and are proud to be represented by employees with all possible professional and academic backgrounds and with 19 different nationalities. However, what we all do have in common (and what we also would like to see in our next employee) is that we thrive in an everchanging environment and always strive to do better.

What does your recruitment process look like?

A recruitment process at Ageras Group will most often look something like this:
Quick telephone screening – 1st interview – Assessment – 2nd interview - Hire
Read more about the 1st and 2nd interview below.

How should I prepare for a 1st interview?

If you are invited in for a 1st round interview, it’s because you have made a great first impression! Now we just want to get to know you better, and equally important - give you a chance to get to know us. The best advice we can give you is to be yourself. We will probably come well around your CV, but we would also like to know who you are when you are not at work. Maybe you have some cool hobbies, a totally unrealistic dream in life or an impressive party trick? Also, remember that we are here to answer all your questions as well. So fire away!

How should I prepare for a 2nd interview (/test-feedback)?

By now, we have must likely spoken a couple of times and hopefully feel that we know each other relatively well. For this 2nd interview, however, we will use the assessment you have done as a basis for dialogue about your approach to work and your professional behavior and mindset. Our goal is to come around your preferences, development areas and strengths so that your potential new manager will know how to create the best possible conditions for you and your employment.
In other words, we don’t expect much preparation from your side, expect for a bit of reflection about the above.

How should I dress for an interview at Ageras Group?

Dress as you! At Ageras Group, we don’t really have a dress code. Some like sneakers and hoodies, while others are more comfortable in a crisp shirt and polished shoes. Wear what you feel comfortable and confident in – so will we.

Can I apply for more than one job?

Sure thing! If there’s more than one job you could see yourself in, then that’s great! Just remember to express why this exact position is (also) the right match for you.

When can I expect to hear back from you after I have applied for a job?

We respect the time you have put into applying for one of our jobs, and do our best to get back to you as soon as we possibly can. Sometimes we manage get back to you within a couple of days, other times after a couple of weeks. However, you can always trust that we will get back to you within a maximum of four weeks.

Regardless if we see you as a good fit or not as the best fit this exact time around, you will ALWAYS hear back from us.

How long are vacancies open for applications?

We rarely operate with application deadlines. Instead, we keep each position open until we have found the very one. However, as a rule of thumb, you can expect a vacancy to be open for at least a couple of weeks.

What if I’m currently not based in the location for the job I’m interested in?

Awesome! We welcome applicants from all countries with a working permit in the country where the job is localized. Currently, we are proud to be represented by 19 different nationalities, and would love for the number to be even higher!

If you are invited to a physical interview in another country than you are currently residing in, we will of course reimburse all costs related to travelling.

In terms of relocating, we are not able to offer any relocation package, but will be happy to put our expertise at your disposal and help as much as we can.