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Customer Experience Advocate

Support & Customer Success
Netherlands, NL
Full-time

Over Tellow

Tellow is een snelgroeiend FinTech-bedrijf, gesteund door investeerders uit New York. Vanuit een splinternieuw kantoor in de Houthavens in Amsterdam zet ons jonge, ambitieuze team zich dagelijks in om zzp’ers financiële controle te geven. Na een kapitaalinjectie van $73 miljoen is Tellow klaar om te bouwen, innoveren en groeien. We zijn onze teams aan het uitbreiden en op zoek naar getalenteerde mensen die ons hierbij gaan helpen.

Over de rol

Om onze klanten te begeleiden in hun reis, van begin tot eind, zijn wij op zoek naar een Customer Experience Advocate. Je maakt hen vertrouwd met ons product, je leert hen begrijpen hoe ze Tellow kunnen gebruiken voor hun boekhouding en helpt hen met het oplossen van hun problemen. Dit doe je voornamelijk via chat, telefoon en het geven van webinars. We communiceren met onze klanten op een informele, heldere manier, en we waarderen het wanneer onze Customer Experience Advocate een persoonlijk tintje toevoegt aan het gesprek met onze klanten.

Als onderdeel van ons Customer Success Team ben je niet alleen de 'go-to person' voor de klant, maar speel je ook een sleutelrol in het creëren van een uitstekende klantervaring en in het verbeteren van ons product. Je neemt graag eigen initiatief om jouw nieuwe ideeën te bespreken met het team en deze vervolgens uit te werken.
Wij zien jou, en deze rol, als een essentieel onderdeel van ons hele team.


Wat ga je doen?

Als Customer Experience Advocate:

  • Bied je gepersonaliseerde, effectieve en inzichtelijke ondersteuning bij vragen van klanten via meerdere kanalen
  • Begrijp je de verschillende behoeften van onze gebruikers en zorg je ervoor dat ze succesvol met Tellow kunnen werken
  • Denk je constant mee over hoe wij het product en onze service nog beter kunnen maken
  • Werk je samen met onze development teams om bugs te identificeren, reproduceren en rapporteren tot ze opgelost zijn.
  • Onderhoud je goede klantrelaties
  • Ondersteun en adviseer je onze klanten bij het kiezen van het juiste pakket

Requirements

Wie ben jij?

Om deze functie succesvol in te vullen herken jij jezelf in het volgende profiel:

  • Je vind het leuk veel initiatief te nemen en kunt goed zelfstandig te werk gaan
  • Je bent vaardig in het schrijven en spreken van zowel de Nederlandse als Engelse taal
  • Je hebt minimaal 2 jaar ervaring in een klantgerichte functie (sales, customer support, hospitality, etc.)
  • Je wilt écht een nieuwe stap zetten en hier keihard voor gaan op lange termijn.
  • De dynamiek van een start-up past bij jouw persoonlijkheid; je hebt dus geen 9-tot-6-mentaliteit
  • Affiniteit met mobiele applicaties, digitale oplossingen, en boekhoudkundige kennis zijn allemaal grote pluspunten

Benefits

Wat bieden wij?

We zijn een toegewijd team met een ambitieuze missie, maar plezier hebben tijdens het werk staat bij ons voorop. Als je bij Tellow komt werken krijg je:

  • Een marktconform salaris
  • Mooie doorgroeimogelijkheden
  • Gezamenlijke lunch
  • Werken in een internationaal team bij een snelgroeiende start-up
  • Een fijne werkplek in ons gloednieuwe hoofdkantoor in Amsterdam (met uitzicht over het water)
  • Toffe team events en vrijmibo’s zoals Rollerskate discos of Great Gatsby feestjes
  • Een open en respectvolle bedrijfscultuur

Solliciteren

Denk je dat deze functie is voor jou is? Solliciteer dan direct via onderstaande knop.
Mocht je vragen hebben kun je contact opnemen met: xander@tellow.nl

About Ageras

About Ageras

At Ageras Group, we enable success for micro-businesses by building the best ecosystem around their financial needs. With a well-preserved start-up spirit, we are today an ambitious group of fintech-companies with nearly 250 employees operating across 12 markets in Europe and the US.

As the home of Billy, Meneto, Tellow, Salary, Zervant, and Ageras Marketplace, and being financially backed by Investcorp, Rabo Frontier and Lugard Road Capital, we are on a mission to revolutionize the financial industry.

The group is a built on a passion for entrepreneurship. Serial entrepreneurs Rico Andersen and Martin Hegelund founded Ageras in 2012 and has since turned their vision into a global venture with a strong offering.

Ageras Group is the home of Billy, Tellow and Ageras Marketplace. Each brand has a unique offering enabling success for small and micro-businesses, we are currently active in Denmark, Sweden, Norway, the Netherlands, Germany and United States.

Working benefits

At Ageras Group, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment.

Office Snacks

Still hungry after enjoying the best lunch in town? Don’t worry, we offer snacks, sodas, coffee, tea, etc. to keep your energy up.

Growth Opportunities

Explore our career opportunities and grow your professional skills across our various products and international offices.

Social Gatherings

Get to know your colleagues by joining our weekly Friday bars, Board game nights, company parties, sport competitions and other social events.

Central & Modern Offices

Modern offices with all facilities to make work fun, from gaming room, great meeting facilities to lounge areas. Located centrally to ensure easy commute to work.

Scale-up environment

Join our passionate and entrepreneurial teams and be able to contribute with your ideas and skills to our exciting growth journey.

Are you interested? Apply now

What our
employees
say

I’ve had the pleasure to be part of Ageras for most of its journey – and what a journey!
Ageras is not a company maintaining the status quo, it is a living organism – always adapting, always moving, always growing. The mindset of “just because something works, does not mean that it cannot be improved” is something incredibly valuable.

Zuzana Repova
Head of Product Marketing

Getting to do this with the all Micro Heroes in Ageras is what makes the journey so exciting!
After being a part of Ageras for almost a year, I have come to learn and enjoy the high paced work-environment that characterizes the company. Together with my skilled colleagues, we aim to be the best at helping both microbusinesses and our partners grow their businesses, by finding the perfect match for both parties.

Andreas Selset
Head of Client Consulting

An adventure which develops, improves, and gives me a lot of learning which brings excitement, energy and smiles to me and my colleagues every day. The sum of all that is what gives me the passion to give our customers the best start and onboarding in Meneto.

Nikolaj Kjøller-Hansen
Onboarding Manager at Meneto
Working at
Ageras Group

Together we believe we can achieve great success and we are on a mission to conquer the world.

Instagram Ageras

Frequently asked
questions,
answered.

Who can I turn to if I have questions throughout the recruitment process?

You are always welcome to reach out to HR and Talent Acquisition if you have any questions about our recruitment process, an open position or more generally about working at Ageras Group.Phone number: 31791715

What do Ageras Group look for in a potential candidate?

At Ageras Group, we don’t have our mind set on an “ideal” candidate. Instead, we aim for diversity in all aspects, and are proud to be represented by employees with all possible professional and academic backgrounds and with 19 different nationalities. However, what we all do have in common (and what we also would like to see in our next employee) is that we thrive in an everchanging environment and always strive to do better.

What does your recruitment process look like?

A recruitment process at Ageras Group will most often look something like this:
Quick telephone screening – 1st interview – Assessment – 2nd interview - Hire
Read more about the 1st and 2nd interview below.

How should I prepare for a 1st interview?

If you are invited in for a 1st round interview, it’s because you have made a great first impression! Now we just want to get to know you better, and equally important - give you a chance to get to know us. The best advice we can give you is to be yourself. We will probably come well around your CV, but we would also like to know who you are when you are not at work. Maybe you have some cool hobbies, a totally unrealistic dream in life or an impressive party trick? Also, remember that we are here to answer all your questions as well. So fire away!

How should I prepare for a 2nd interview (/test-feedback)?

By now, we have must likely spoken a couple of times and hopefully feel that we know each other relatively well. For this 2nd interview, however, we will use the assessment you have done as a basis for dialogue about your approach to work and your professional behavior and mindset. Our goal is to come around your preferences, development areas and strengths so that your potential new manager will know how to create the best possible conditions for you and your employment.
In other words, we don’t expect much preparation from your side, expect for a bit of reflection about the above.

How should I dress for an interview at Ageras Group?

Dress as you! At Ageras Group, we don’t really have a dress code. Some like sneakers and hoodies, while others are more comfortable in a crisp shirt and polished shoes. Wear what you feel comfortable and confident in – so will we.

Can I apply for more than one job?

Sure thing! If there’s more than one job you could see yourself in, then that’s great! Just remember to express why this exact position is (also) the right match for you.

When can I expect to hear back from you after I have applied for a job?

We respect the time you have put into applying for one of our jobs, and do our best to get back to you as soon as we possibly can. Sometimes we manage get back to you within a couple of days, other times after a couple of weeks. However, you can always trust that we will get back to you within a maximum of four weeks.

Regardless if we see you as a good fit or not as the best fit this exact time around, you will ALWAYS hear back from us.

How long are vacancies open for applications?

We rarely operate with application deadlines. Instead, we keep each position open until we have found the very one. However, as a rule of thumb, you can expect a vacancy to be open for at least a couple of weeks.

What if I’m currently not based in the location for the job I’m interested in?

Awesome! We welcome applicants from all countries with a working permit in the country where the job is localized. Currently, we are proud to be represented by 19 different nationalities, and would love for the number to be even higher!

If you are invited to a physical interview in another country than you are currently residing in, we will of course reimburse all costs related to travelling.

In terms of relocating, we are not able to offer any relocation package, but will be happy to put our expertise at your disposal and help as much as we can.