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Customer Success Manager - Dutch Market

Support & Customer Success
Netherlands, NL
Full-time

Onze Customer Success Managers zijn het vaste aanspreekpunt van onze accountants en boekhouders. Jij onderhoudt actief de relatie en verzekert zo de groei van onze partners. Je houdt ze tevreden en op basis van data ben je proactief in het adviseren welke stappen zij kunnen ondernemen om zoveel mogelijk groei uit ons product te halen. Het minimaliseren van de churn en het maximaliseren van de klantrelatie behoren tot jouw belangrijkste taken.

Functieomschrijving

Zo ziet je takenpakket er concreet uit:

  • Je bent de vaste contactpersoon van onze klanten, waarmee je vertrouwensbanden opbouwt via de telefoon.
  • Je bent op de hoogte van de precieze behoeften van je klanten, en het doet je plezier om hen te ondersteunen en te adviseren.
  • Je streeft er voortdurend naar om onze klantervaring te verbeteren.
  • Als klanten een probleem ondervinden, ga jij op zoek naar de best mogelijke oplossing.
  • Je zult partners (boekhouders en accountants in heel Nederland) begeleiden tijdens hun onboarding in ons systeem.
  • Je onderhoudt contact met onze partners (boekhouders en accountants in heel Nederland), zodat je de aanvragen van je klanten correct en volledig kunt afhandelen.
  • Customer success, dus zorgen voor succes van onze partners (boekhouders en accountants) met het Ageras product
  • Je bent verantwoordelijk voor de debiteurenafhandeling.


Wie ben jij?

Ben je nu aan de slag in een soortgelijke positie als customer success manager, account manager of business consultant, maar heb je zin om samen met ons in een gloednieuw avontuur te stappen? Als je jezelf herkent in de onderstaande omschrijving, dan nemen wij je graag mee aan boord:

  • Je spreekt vloeiend Nederlands, maar je kan je ook vlot in het Engels uitdrukken.
  • Je hebt minimaal 2 jaar ervaring met de ondersteuning en het beheer van B2B-klanten.
  • Vertrouwensbanden opbouwen met klanten is één van je specialiteiten.
  • Integriteit is enorm belangrijk voor jou.
  • Je bezit sterke communicatieve vaardigheden.
  • Je bent een rasechte teamspeler.
  • Veeleisende klanten en individuele doelstellingen schrikken je niet af.

Ageras

Al 10 jaar verbindt Ageras klanten met accountants en boekhouders in Denemarken, Zweden, Noorwegen, Duitsland, de Verenigde Staten èn Nederland. We streven ernaar om complexe dingen eenvoudig maken - het is eerlijker, transparanter en inspireert ons elke dag. Voortdurend bouwen we verder aan een ecosysteem dat klanten, accountants en boekhouders met elkaar verbindt. We zijn een jong, ambitieus en dynamisch bedrijf, gevestigd in Kopenhagen sinds 2012. Na 10 jaar worden we financieel gesteund door een van de grootste Private Equity-fondsen, Investcorp.

Begin 2019 was het tijd voor een gloednieuw kantoor in een prachtig grachtenpand in hartje Amsterdam. Met een klein en ambitieus team voelt het als een startup in een scale up. Wil jij het resultaat zien van je acties, meedenken en onderdeel uitmaken van de groei en bloei van Ageras Nederland? Lucky you: wij zijn op zoek naar jou!

Wat kan je van ons verwachten?

Wij geloven dat gemotiveerde medewerkers garant staan voor gelukkige klanten en tevreden partners. Daarom zetten we graag ons beste beentje voor om ervoor te zorgen dat elke Agerian in ons internationale team steeds weer met een glimlach op kantoor verschijnt. Samen willen we de wereld veroveren; doe je mee? Wat wij bieden:

  • Een marktconform salaris
  • Mooie doorgroeimogelijkheden
  • Gezamenlijke lunch
  • Werken in een internationaal team bij een snelgroeiende start-up
  • Een fijne werkplek in ons gloednieuwe hoofdkantoor in Amsterdam (met uitzicht over het water)
  • Toffe team events en vrijmibo’s zoals Rollerskate discos of Great Gatsby feestjes
  • Een open en respectvolle bedrijfscultuur
  • Jaarlijkse evenement in Kopenhagen. De stad waar het voor ons begon.

Interesse? Solliciteer nu!

Ben jij degene die we zoeken? Stuur ons je CV en motivatiebrief (1 A4-pagina), waarin je ons vertelt waarom jij de perfecte kandidaat bent. We evalueren voortdurend sollicitaties, maar je mag erop rekenen dat je binnen 4 weken van ons hoort.

Heb je nog vragen over deze vacature? Neem dan contact op met onze Head of Group HR, Imke Wieboldt, +45 31 79 17 15.

About Ageras

About Ageras

At Ageras Group, we enable success for small and micro-businesses by building the best ecosystem around their financial needs. With a well-preserved start-up spirit, we are today an ambitious group of fintech-companies with nearly 350 employees operating across 12 markets in Europe and the US.

As the home of Kontist, Billy, Zervant, Tellow, Salary, Ageras Marketplace and Ageras Finance, and being financially backed by Investcorp, Rabo Frontier and Lugard Road Capital, we are on a mission to revolutionize the financial industry.

The group is a built on a passion for entrepreneurship. Serial entrepreneurs Rico Andersen and Martin Hegelund founded Ageras in 2012 and has since turned their vision into a global venture with a strong offering.

Ageras Group is the home of Billy, Tellow and Ageras Marketplace. Each brand has a unique offering enabling success for small and micro-businesses, we are currently active in Denmark, Sweden, Norway, the Netherlands, Germany and United States.

Working benefits

At Ageras Group, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment.

Office Snacks

Still hungry after enjoying the best lunch in town? Don’t worry, we offer snacks, sodas, coffee, tea, etc. to keep your energy up.

Growth Opportunities

Explore our career opportunities and grow your professional skills across our various products and international offices.

Social Gatherings

Get to know your colleagues by joining our weekly Friday bars, Board game nights, company parties, sport competitions and other social events.

Central & Modern Offices

Modern offices with all facilities to make work fun, from gaming room, great meeting facilities to lounge areas. Located centrally to ensure easy commute to work.

Scale-up environment

Join our passionate and entrepreneurial teams and be able to contribute with your ideas and skills to our exciting growth journey.

Are you interested? Apply now

What our
employees
say

I’ve had the pleasure to be part of Ageras for most of its journey – and what a journey!
Ageras is not a company maintaining the status quo, it is a living organism – always adapting, always moving, always growing. The mindset of “just because something works, does not mean that it cannot be improved” is something incredibly valuable.

Zuzana Repova
Head of Product Marketing

Getting to do this with the all Micro Heroes in Ageras is what makes the journey so exciting!
After being a part of Ageras for almost a year, I have come to learn and enjoy the high paced work-environment that characterizes the company. Together with my skilled colleagues, we aim to be the best at helping both microbusinesses and our partners grow their businesses, by finding the perfect match for both parties.

Andreas Selset
Head of Client Consulting

An adventure which develops, improves, and gives me a lot of learning which brings excitement, energy and smiles to me and my colleagues every day. The sum of all that is what gives me the passion to give our customers the best start and onboarding in Meneto.

Nikolaj Kjøller-Hansen
Onboarding Manager at Meneto
Working at
Ageras Group

Together we believe we can achieve great success and we are on a mission to conquer the world.

Instagram Ageras

Frequently asked
questions,
answered.

Who can I turn to if I have questions throughout the recruitment process?

You are always welcome to reach out to HR and Talent Acquisition if you have any questions about our recruitment process, an open position or more generally about working at Ageras Group.Phone number: 31791715

What do Ageras Group look for in a potential candidate?

At Ageras Group, we don’t have our mind set on an “ideal” candidate. Instead, we aim for diversity in all aspects, and are proud to be represented by employees with all possible professional and academic backgrounds and with 19 different nationalities. However, what we all do have in common (and what we also would like to see in our next employee) is that we thrive in an everchanging environment and always strive to do better.

What does your recruitment process look like?

A recruitment process at Ageras Group will most often look something like this:
Quick telephone screening – 1st interview – Assessment – 2nd interview - Hire
Read more about the 1st and 2nd interview below.

How should I prepare for a 1st interview?

If you are invited in for a 1st round interview, it’s because you have made a great first impression! Now we just want to get to know you better, and equally important - give you a chance to get to know us. The best advice we can give you is to be yourself. We will probably come well around your CV, but we would also like to know who you are when you are not at work. Maybe you have some cool hobbies, a totally unrealistic dream in life or an impressive party trick? Also, remember that we are here to answer all your questions as well. So fire away!

How should I prepare for a 2nd interview (/test-feedback)?

By now, we have must likely spoken a couple of times and hopefully feel that we know each other relatively well. For this 2nd interview, however, we will use the assessment you have done as a basis for dialogue about your approach to work and your professional behavior and mindset. Our goal is to come around your preferences, development areas and strengths so that your potential new manager will know how to create the best possible conditions for you and your employment.
In other words, we don’t expect much preparation from your side, expect for a bit of reflection about the above.

How should I dress for an interview at Ageras Group?

Dress as you! At Ageras Group, we don’t really have a dress code. Some like sneakers and hoodies, while others are more comfortable in a crisp shirt and polished shoes. Wear what you feel comfortable and confident in – so will we.

Can I apply for more than one job?

Sure thing! If there’s more than one job you could see yourself in, then that’s great! Just remember to express why this exact position is (also) the right match for you.

When can I expect to hear back from you after I have applied for a job?

We respect the time you have put into applying for one of our jobs, and do our best to get back to you as soon as we possibly can. Sometimes we manage get back to you within a couple of days, other times after a couple of weeks. However, you can always trust that we will get back to you within a maximum of four weeks.

Regardless if we see you as a good fit or not as the best fit this exact time around, you will ALWAYS hear back from us.

How long are vacancies open for applications?

We rarely operate with application deadlines. Instead, we keep each position open until we have found the very one. However, as a rule of thumb, you can expect a vacancy to be open for at least a couple of weeks.

What if I’m currently not based in the location for the job I’m interested in?

Awesome! We welcome applicants from all countries with a working permit in the country where the job is localized. Currently, we are proud to be represented by 19 different nationalities, and would love for the number to be even higher!

If you are invited to a physical interview in another country than you are currently residing in, we will of course reimburse all costs related to travelling.

In terms of relocating, we are not able to offer any relocation package, but will be happy to put our expertise at your disposal and help as much as we can.